As with most live chats nowadays, there is a virtual assistant to help you at first. But until Thursday evening, there is no delivery, no update, nothing. Yes - of course. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. Go to Account settings, then Account details b. Reece_MH. The items were not ordered or paid for by me. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. “It’s with the correct team” My phone was stolen by Yodel on Saturday. Complain case #030322910. Where is your parcel coming from: Where is your parcel going to: Weight. ) Need help? Visit would like to show you a description here but the site won’t allow us. . Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Options. Fun story, I was in a block of flats with virgin media. Hello. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. All the documents were signed , all. 13-01-2023 14:29 - edited 13-01-2023 14:30. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . consumer polling and social media complaints. Should you need us again, please do reach back out to us. Security matters. Manage Your Account. i. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. . I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. We would like to show you a description here but the site won’t allow us. Use our app to: - Send a parcel from any of our thousands of local stores. on 16-03-2023 19:38. All the documents were signed , all. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. In response to Zach_R. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Just have to wait and see. on 16-03-2023 19:38. Options. ordered a new phone, yodel haven't delivered and no proof of postage. on 02-12-2021 17:04. In this conversation. We would like to show you a description here but the site won’t allow us. 3 weeks ago. All materials are recycled using our UK downstream partners. Browse Virgin Media Virgin Media Community. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. It is the returned hub that has gone missing on its way back to virgin.